僕はAmazon.comのアカウントで洋書を何冊も購入済みだったので、これまでiPadやAndroidのKindleアプリは全てAmazon.comに紐づけて使っていました。ただ、そろそろAmazon.co.jpのKindleストアでも本を買いたくなってきました。

問題は、一台のKindleアプリはAmazon.comかAmazon.co.jpのどちらかとしか紐づけられないことです。一台のKindleアプリで両方のKindleライブラリの本にアクセスするには、1. アカウントを統合するか、2. Kindleライブラリをリンクする必要があります。

今回はAmazon.comのチャットサポートに連絡してライブラリをリンクしてもらったので、その経過を書き留めておきます。同じ作業で日本のAmazonの電話サポートに問い合わせた人もいるようです。

まず、Amazon.comのManage Your KindleのWebページに行くと、次のようなメッセージが表示されます。

Great news! You can now shop for Kindle titles at Amazon.co.jp. Consolidate your libraries and manage them from Amazon.co.jp. Change your preferred shopping site to the Amazon.co.jp Kindle Store to shop for Japanese titles in Yen. Learn more…

「Learn more…」をクリックするとKindleライブラリをリンクして、以降Amazon.co.jpのKindleストアで買い物したいかを聞かれるので、そのまま進むとAmazon.co.jpのアカウントとパスワードを入力させられます。

そのままエラーなく統合が完了する場合もあるのようなのですが、僕の場合は次のようなメッセージが表示されました。

We are unable to consolidate your libraries
There are situations in which we are unable to consolidate your libraries. Please contact Amazon Customer Service for assistance with consolidating your Kindle library with your other Kindle library.
For further assistance, you may contact Kindle Customer Service:

サポートに連絡しないといけないようです。メールだと時間がかかりそうだったので、チャットしてみることにしました。

結論からいうと、30分ほどのやり取りを経てKindleライブラリのリンクが無事完了しました。

ただ、最初はたらい回しにされました。(以降、名前や個人情報に結び付くところは、すべて仮名にするなどして伏せています。)

Initial Question: I’d like to consolidate my Kindle libraries (I have both Japanese and US Kindle accounts and failed to consolidate them.

05:25 PM(GMT) Mary(CSA): Hello, Thank you for contacting Amazon.com chat. My name is Mary. I hope your day is going well.
05:26 PM(GMT) Mary(CSA): I can see you are concerned with your kindle libraries Jun. In this case, I’ll have to transfer you to our kindle support team., They would be able to assist you further. Please hold on a bit.
05:26 PM(GMT) Jun Kato: Sure, thanks 😉
05:27 PM(GMT) Susie(CSA): Hello, I’m Susie from Amazon.com. I’ll be happy to help you.
05:27 PM(GMT) Jun Kato: Hi Susie, thanks for helping me to address the issue.
05:28 PM(GMT) Susie(CSA): Please give me a moment.
05:30 PM(GMT) Jun Kato: Sure.
05:30 PM(GMT) Susie(CSA): Let me transfer this chat to the Kindle team. I’ll take only a few moment.
05:32 PM(GMT) Tom(CSA): Hey there Jun, my name is Tom, let me get you to the superior level in tech support so they can help you with your request, one moment please
05:33 PM(GMT) Jun Kato: All right, please take your time. I hope you’re the last person to talk to 😉
05:35 PM(GMT) John(CSA): Hi Jun thanks for waiting. I’m sorry that you were transferred multiple times. Not to worry, I will help you with this.

次に、アカウントを統合したいのか、ライブラリを統合したいだけなのか確認されました。僕の場合は後者です。

05:36 PM(GMT) John(CSA): Just to verify, you want to merge the accounts of your Amazon.com and Amazon.co.jp?
05:36 PM(GMT) Jun Kato: Yes, I’d like to merge them.
05:37 PM(GMT) Jun Kato: Well, to be more specific, I’d like to merge Kindle libraries.
05:37 PM(GMT) John(CSA): I see. Currently that option is not available. The Amazon.com and Amazon.co.jp are different market place. As our international websites operate independently.
05:38 PM(GMT) John(CSA): We store all your purchases from the Kindle Store on Amazon account so you can access your books and other content from multiple Kindle devices and Kindle reading apps, as long as the Kindle devices and Kindle reading apps are registered to the same account.
05:39 PM(GMT) Jun Kato: I visited this website https://www.amazon.com/gp/digital/fiona/link-account/link.html?ie=UTF8&originMpId=X&source=myk&targetMpId=Y saying asking “Would you like to consolidate your libraries and manage them from the Amazon.co.jp Kindle Store?”
05:40 PM(GMT) Jun Kato: Does this “consolidation” mean merging Amazon accounts?
05:40 PM(GMT) John(CSA): Let me double check that one for you. please give me a moment.
05:42 PM(GMT) John(CSA): I have tried to access the link you provided,are you getting error message when you click the “yes, consolidate my libraries”?
05:43 PM(GMT) Jun Kato: That’s right. I get an error message saying “We are unable to consolidate your libraries. There are situations in which we are unable to consolidate your libraries. Please contact Amazon Customer Service for assistance with consolidating your Kindle library with your other Kindle library.”

さらに、ブラウザのせいで統合がうまくいかないケースがあるのか、Firefoxで試すように言われました。

05:45 PM(GMT) John(CSA): I see. What is the web browser are you using to access your Amazon account?
05:45 PM(GMT) Jun Kato: Google Chrome on a Windows 8.1 Pro x64 PC.
05:46 PM(GMT) John(CSA): Do you have a mozilla firefox?
05:46 PM(GMT) Jun Kato: I’ve just tried the procedure with IE11 and got the same result.
05:47 PM(GMT) Jun Kato: Currently no. Should I install it right now?
05:47 PM(GMT) John(CSA): Yes please try the Mozilla now. I will hold here while you do that. Thanks.
05:48 PM(GMT) Jun Kato: All right, thanks
05:49 PM(GMT) John(CSA): You’re most welcome.
05:49 PM(GMT) Jun Kato: Same results on the newest Firefox build.
05:50 PM(GMT) Jun Kato: (Firefox 26.0 on Windows 8.1 Pro)
05:50 PM(GMT) John(CSA): Let me check what we can do on this. Please give me a moment.
05:51 PM(GMT) Jun Kato: Sure thing.
05:54 PM(GMT) Jun Kato: JFYI, I tried the same procedure on my Mac OS X Mavericks + Safari and got the same result.

やはりブラウザのせいではないことが分かり、先方が何か作業してライブラリを統合してくれるような話になりました。

05:55 PM(GMT) John(CSA): I’m sorry to keep you waiting. It’ll just be a moment longer.
05:58 PM(GMT) John(CSA): Just to verify Jun, are you trying to migrate your Amazon.com account to Amazon.co.jp? or vise versa?
05:59 PM(GMT) Jun Kato: I’m currently living in Japan and would like to access Amazon.com Kindle contents from my Japanese Kindle devices.
06:00 PM(GMT) Jun Kato: So I think it falls in the former case.
06:01 PM(GMT) John(CSA): Thank you for that information. We are currently looking into this issue. Please bear with me.
06:02 PM(GMT) Jun Kato: All right.
06:04 PM(GMT) John(CSA): Hi thanks for waiting.
06:05 PM(GMT) John(CSA): Do you have an email address on Amazon.co.jp?
06:05 PM(GMT) Jun Kato: It’s my@amazon-account, the same as Amazon.com’s address.

最終的に、うまくいきました。

06:06 PM(GMT) John(CSA): Thank you. Can you please try to sign out and sign back in to your amazon account: I linked your Amazon.co.jp and Amazon.com accounts.
06:07 PM(GMT) Jun Kato: sounds promising… please wait for a momment.
06:07 PM(GMT) John(CSA): Sure. Take your time.
06:07 PM(GMT) Jun Kato: Cool! I see contents from Amazon.com Kindle in my Amazon.co.jp Kindle library.
06:07 PM(GMT) John(CSA): Excellent! I’m glad that issue has been fixed. 🙂
06:07 PM(GMT) Jun Kato: That was perfect 😉
06:07 PM(GMT) John(CSA): I’m glad to hear that It has been my pleasure to assist a valued customer like you. Is there anything else that I may assist you with for today?
06:08 PM(GMT) Jun Kato: At this moment, no. Everything is settled.
06:09 PM(GMT) John(CSA): I’ve sent you a reference on your email that you may find very helpful. You can check it for your reference. Please make sure to check it, alright? Feel free to contact us back anytime and we are more than happy to help you. Thank you for contacting Kindle Support.Have a wonderful day!
06:09 PM(GMT) Jun Kato: Sure. Have a nice day, too!
06:09 PM(GMT) John(CSA): You take care! Bye now. We look forward to seeing you again soon. To close this window, please click the “end chat” link.

よかったよかった。想像していたよりは、対応がはやかったです。


6 Responses to “Amazon.comのKindleライブラリをAmazon.co.jpに統合した”

  1. Dan

    Great info. Most of the support staff I have talked to are clueless with how to get this working. I talked to about 7-8 people so far, and this post is what keeps me trying. Hopefully I can hit the jackpot and get an experienced staff on chat.

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  2. Ryan

    I finally did it! thanks, It took some persistence though, just don’t give up you will get the run around and they will transfer you a dozen times, just ask them to link your accounts and refer them to this post

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  3. harmony7

    thanks for this info. it helped me understand the kind of terminology to use and what to ask for when talking to their staff.

    I had an interesting experience myself, my mistake being that I started by calling their support center rather than using chat as you did. I was reaching people who were unable to help me because they were in the wrong department, and being given new phone numbers to call. One time I called a different number and immediately I was transferred back to the same operator! On my third call I was told that I would need to pay a one-time fee of $99, and I decided to give up and try chat.

    Chat worked great as it did for you. The first person I chatted with was able to do this for me.

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  4. anrake

    once you merge kindle libraries, can you still purchase books from the Amazon.com and read them on your .co.jp kindle account? I have many books from .com but there are recently more and more Japanese books available on Kindle I would like to purchase, but if I merge accounts I’m afraid I won’t be able to make purchases at .com any more. There are many books only available from the .com Kindle store and they often have better discounts so I want to purchase English books from .com but Japanese books from .co.jp

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    • Jun Kato (arc@dmz)

      Once I consolidated the libraries, all Kindle books on the .com sites show links to the .co.jp sites. It seems I am forced to purchase them in Japanese yen, and if I want to do it in US dollar, I have to change my home address first.

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  5. Nicolas Cueto

    Kato-san, used your chat log during my own chat with Amazon about this exact problem, and problem resolved in less than 5 minutes. Thank you!

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